Regular grooming not only keeps a dog’s coat looking great, but it also helps maintain their skin and physical health and comfort. It prevents painful matting and knots in the coat, prevents the build-up of bacteria and dermatitis (hot spots) and keeps the dog free of pests such as fleas. During your dog’s appointment, your groomer will keep an eye out for lumps, bumps and injuries that could signal a health problem.
Grooming needs vary depending on the breed, coat condition and your dog’s habits. Some dogs only require an occasional bath, brush and nail trim whereas others may need more regular brushing or even concentrated brushing during their season change of coat. For most, we suggest visiting the salon at least every 2-3 weeks to maintain your pup’s coat, nails, teeth and skin in top condition. For advice about your pet’s grooming needs, please speak to us. We’re always happy to help!
If your puppy is 8 weeks or older and has completed the vaccination requirements it may be a good time to get your puppy used to a professional groom. Starting them young will help boost their confidence and learn that grooming is an enjoyable experience! Talk to us to find out more about 'The Playful Puppy' program we offer.
Detangling and de-matting pups’ hair is unfortunately quite a difficult process that often causes distress and skin irritation. Depending on the severity, of course, we will do everything we can to restore your dog’s coat. However, if the problem is serious, we may indeed have to discuss our options and start by cutting the hair short with clippers. Moreover, since matted coats can cause a variety of skin and health problems, increasing the risk of stress and injury, we would recommend stopping by for a full examination first to consult with our groomers on how to proceed.
No, we don't. We use manual hand dry with love for every pet in our care.
Absolutely! While we must say that our products are some of the best in the industry and are designed to enrich the skin and promote a healthy coat, we understand that vets often prescribe alternatives for medical reasons. Please note that many prescribed shampoos & conditioners require 7-10 minutes to soak, during which time our groomers will gladly stay put and gently massage the product into the coat and skin.
We are open seven days a week and welcome guests by appointment only. Our earliest appointments usually begin at 10:00 AM and our latest at 6:00 PM.
Your satisfaction is extremely important to us, and so we welcome any feedback. Upon pick-up, please do examine your dog before leaving and let us know if you think our groomers need to make a few final adjustments. It is possible to make some adjustments if you give us feedback on the spot, but unfortunately, it is not possible to make adjustments after the dog has left the salon.
We exclusively groom dogs.
Cancellation and rescheduling of an appointment by the customer require at least 48-hour advance notice. We trust that our customers can respect and appreciate our cancellation policy so that the salon can work efficiently for everyone involved: from fulfilled groomers, to happily pampered pups that have not been turned away in vain. Cancellation within 24 hours or no-shows for a scheduled appointment will result in being charged the full price of the service per pet and prepayment may be required for future services. We reserve the right to cancel or reschedule a grooming service in case of any unforeseen event or emergency at the facility.